PET SHIPPING FAQS
WELCOME TO CONTINENTAL PET RELOCATION
A Global Pet Shipping Service Provider
At Continental Pet Relocation, we provide a very personal service to ensure you are informed every step of the way. We are available 24/7 when you book your pet with us. Pet Shipping can be a complex process involving the coordination of logistics and meeting airline and country requirements to relocate your pet safely. Continental Pet Relocation provides a wide range of services including flight arrangements, pick up, delivery, boarding during your move, import permits, USDA and other documentation that may be required for the move. We can also provide the shipping kennel for your animal and make sure that it meets or exceeds all standards and regulations required.
What type of crate do I need to ship my pet?
The airlines have strict regulations regarding the travel crate specifications. At a minimum, your pet must be able to stand up completely, without touching the top of his head on the kennel. Your pet must also be able to turn around and lie down comfortably. The kennel needs to be made of hard rigid plastic and needs to have a metal door. The top and bottom of the kennel need to be secured using metal screws. Ventilation holes must be present on all four sides for an international via air carrier. There are some variations in the kennels such as customs kennels needed for certain breeds or sizes and we can advise on those regulations. We recommend purchasing the crate well in advance to allow your pet time to become acclimated to their crate. Use an “open door policy” and provide bedding, food and treats in the crate so your pet associates the crate with a positive experience. This helps to relieve and potential anxiety during travel time. Check out our measuring guide to ensure you provide the correct measurements for your pet and we can advise regarding the travel crate needed. MEASURING GUIDE
What Items can I ship with my pet ?
Absorbent bedding is acceptable not to exceed 3″ (crate pad or blanket). A leash and a medium size zip lock bag with food can be taped to the top of the crate. Food and water containers must be the type that attach to the crate door. We recommend freezing water in both bowls the night before travel. All original documents will travel with the pet. All other items must be shipped separately.
How far in advance do I need to prepare to ship my pet ?
You should start planning as far in advance as possible. Pet shipping requires coordination and planning, and in some cases can take weeks or months to coordinate your trip. For domestic pet shipping, we recommend you start planning at least seven days in advance. For international pet shipping, some countries require certain documentation that can take up to six months.
Does Continental Pet Relocation ship all pets?
We specialize in shipping household pets. Along with cats and dogs, we also can arrange transportation for ferrets, birds, reptiles, snakes, turtles and pocket pets. In addition, we may be able to refer you to someone who will move your larger animals.
Can Continental Pet Relocation pick up/deliver to ship my pet?
Continental Pet Relocation can arrange for safe and reliable pick up and/or delivery of your pet using climate controlled vehicles.
Can my pets travel in the same carrier/crate together?
The United States Department of Agriculture (USDA) Animal Welfare Act (AWA) states that “no more than two live puppies or kittens, eight weeks to six months of age, that are of comparable size and weighing 20 lbs. (9 kg.) or less each, may be transported in the same primary enclosure.
Should I give my pet a sedative?
No! Sedatives suppress the respiratory system of the pets and often cause disorientation. Additionally, under sedation, an animal’s natural ability to balance and maintain equilibrium is altered keeping the pet from bracing itself in the event of turbulence. The majority of the airlines will not accept your pet if they are sedated.
Where is my pet kept during the flight?
Pets travel in a pressurized and temperature controlled area of the plane. The temperature is the same as in the passenger area and your pet can rest comfortably during their flight. When the cargo system is used for pet travel, your pet is put on the plane last and taken off first to assure safety. Whenever possible, we ship pets on non-stop direct flights. If a change of plane is unavoidable, we will find the route that minimizes travel time and provides maximum safety and comfort for your pet. For connections over 3 hours, a comfort stop with boarding is provided to allow your pet time to stretch, eat, drink and potty.
Can I rent my pet’s shipping crate?
We sell crates but we do not rent them since the cost of return shipment generally exceeds the value of the crate. Or you can choose to buy one from your local pet store but please ensure your crate is in line with the airline requirements and regulations. Contact us for details regarding crate requirements
What if my pet needs to urinate during the flight?
Your pet’s crate will be lined with absorbent material to soak up any in-flight accidents. For most international flights, pets will connect in Germany or Amsterdam and spend time at a nice Pet Lounge with time to walk, water, feed and relieve themselves.
Why shouldn’t I do this myself?
We handle all of the paperwork, coordinate the bookings and door to door itinerary, and provide a “home away from home” environment for any pets that we board during the interim between flights/delivery. Most often, people find the responsibilities included in relocation to be overwhelming. By hiring a pet shipper to help move your furry family members, this can lighten the stress and burden of moving and eliminate the possibility of misinformation and the chance of your pet being refused at the cargo facility.