Testimonials


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Please read some testimonials about Continental Pet Relocation’s service. We love what we do and it comes across to our clients. We go above and beyond with the pet relocation process and treat every pet as if they were our very own family member.

I cannot recommend this service highly enough! We shipped our dog home to SC from Germany, and our pet shipper in Munich connected us with Heather to handle the U.S. part of the shipment. She cleared our dog through customs at the airport and then drove her 3.5 hours to my parents’ home in SC. She let both me and my parents know as soon as she had our dog cleared through customs, and she even sent a photo so I could see how well our dog was doing. Heather and I emailed a few times during the whole process, and you can tell she definitely cares about all of the animals she handles. I only wish I had used Heather as our pet-shipper when sending our dog to Germany 3 years ago.

Kimberly Godbout/Sophie

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Heather made this whole experience stress free. She helped move my 90 lb German Shepherd from New Hampshire all the way to Honolulu, Hawaii. My dog needed a special crate and she was able to set that up with no problems whatsoever. She made sure all of the paperwork was finalized before the correct dates and I got direct release from Honolulu airport. For those who haven’t brought an animal to Hawaii it can be tricky and difficult. Heather made this process easy. I wouldn’t have anyone else deal with relocating my pet. This company truly cares about you and your pet. Absolute great experience. Thank you to Heather and her team!!
Casey Moulton/Keilo
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Heather was great and I highly recommend her service when moving your pet! I had to move my cat, Oliver, from North Carolina to England and Heather was able to arrange everything from his vet visits, paperwork, crate, and flight itinerary. And here’s another really important reason to use Continental Pet Relocation–because when things don’t go as planned, Heather stepped right in (from 3,000 miles away!) to fix the problem. During transit the airline mixed up Oliver’s documents, but the mistake wasn’t discovered until he arrived in England. Heather immediately got in contact with me, the airline, and her colleagues in England to find a solution, and we were able to take Oliver home with us that day! I was so impressed with how the whole thing was handled, how well she communicated next steps with us, and paid for the cost of Oliver’s pet passport. Heather went above and beyond to help and we will always be grateful for ensuring that Oliver’s paperwork was accepted by the British authorities he could come back to his new home. Thank you, Heather, for your professional and courteous service–Oliver was well looked after throughout his journey and now lives the life of a happy British house cat!
 
Doreen McVeigh/Oliver
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 Me and my wife were relocating to Germany and were having the most difficult time finding help in relocating our French bull dog Riley. Luckily after being told there was nothing I could do I found Heather and Continental Pet Relocation. They were not only able to help us but provided seamless service that allowed us to cross this daunting task off our list. They also provided fantastic boarding services for Riley and made sure she was ready for her travels. Riley arrived safe and sound and in great spirits. If we need to relocate our pet in the future, we will absolutely use Continental Pet Relocation.
 
Thomas Sittmann/Riley
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Wow! So thankful that we decided to work with Heather at Continental Pet Relocation. Heather patiently helped us through a complicated and stressful relocation of our well loved pup, Shelby, to Sydney. We had to leave Shelby (1 yrs old) behind with friends when we made an unexpected an quick move to Australia. Australia’s import process is extremely long, nuanced, and very strict on each detail- perhaps the most strict for import regulations. Heather successfully managed to work out logistics and other details both with us while we lived overseas and with our friends who were caring for Shelby. Heather’s determination to execute each step perfectly and strong communication put us at ease in the import process. We now have our healthy and happy girl in Sydney with us!
 Andrea Houghton/Shelby
 
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A year after moving to Edinburgh, Scotland we decided our dog, Louis, back in South Carolina was the missing piece and we contacted Heather with Continental Pet Relocation. She was great from the beginning! We were very unsure of the trip for him, including the list of paperwork and everything involved. However, Heather reassured us and made us feel great about our decision to bring Louis to Edinburgh. Every step of the process was perfect! She made sure everything was in place and timed correctly with us flying back and forth. We highly recommend Continental Pet Relocation to anyone who is interested in relocating their animals. I have already raved about them to all of our friends and family. He has only been here a few days and we are so happy to have him again with us! Now he just has to get used to being a city dog!
 
Christina Dickson Crowe/Louis
 
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We had the absolute BEST experience with this company. I didn’t know how we were going to get our dogs from North Carolina to Germany. I didn’t even know where to begin! Heather walked me through EVERY step and answered my numerous questions. I have zero complaints and would definitely recommend them to anyone who needs to transport their pets. She treated our two pups like they were her own and we are forever grateful!
 
Rachel Hendricks/Bernard & Bailey
 
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Our 2 dogs, Babe and Tank, arrived in Charlotte on an unannounced flight.  We had sent them on their cross-country trip from Las Vegas NV at the worst possible time of year and freak weather hit the east.  Flights were cancelled and rescheduled.  Heather & Frank raced to the airport at the dead of night (in snow) to retrieve our beloved pets.  We received daily photos and messages regarding their welfare. It was obvious they were being treated like family, groomed after their airline experience, taken for walks and snoozing on soft beds until such time as we could make it to destination in Greenville, SC (took us 3 days given the airline disruptions).  Heather and Frank delivered the dogs to our new home in Greenville SC and while Babe and Tank were happy to see us, they were equally as unhappy to see Heather and Frank leave!
It should be noted that we had no knowledge of Charlotte Pet Services/Continental Pet Relocation at the start of our move. Heather & Frank were referred to us by another pet relocation service. The care was fabulous and if we have need of pet care/transportation in the future, there is NO question in our minds that we will request – beg – Heather and Frank to take care of matters for us.  Wonderful, absolutely wonderful!
 
Sue & Steve Crytser/Tank & Babe
 

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Continental Pet Relocation is a wonderful company. Heather took away all of the stress of relocating my two cats from Los Angeles, California to Greensboro, North Carolina. She did everything from informing me on which crates to purchase, what paper work I needed from the vet, organized their flights, picked them up from the airport, organized their 8 days of boarding until I arrived, and drove them straight to our new house. She was awesome !

She was also great at updates! She sent me photos via text and email along with notes on how they were doing. I truly felt my cats were in excellent hands! Thanks Heather!
Best,
Tara Leon-Graham/
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I cannot say enough wonderful things about Heather and Continental Pet Relocation! Heather quickly learned how anxious I was in trying to relocate Kovu from South Carolina to California. She was caring, patient, understanding, and answered all of my questions! She was on top of everything throughout the entire process and kept in constant communication with me on our day of travel, making sure I was updated on everything. It is evident how much Heather and the Continental Pet team truly cared about Kovu and I. I highly recommend them for anyone who is needing help in relocating their pets!

Alaina Cannizzaro/Kovu

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Just recently took my beagle with me to France. Heather was great — coordinated Odin’s paperwork perfectly, handled the few hiccups in the flight plans that came up, I basically just had to buy the kennel and drop Odin off. Very, very glad I used Continental.
 
Lee Jarvis/Odin
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Heather and Continental Pet Relocation were extremely helpful in our move overseas.  Heather answered every question we had (and there were quite a few) in a very timely manner.  She was comfortable with special requests and last minute …Heather and Continental Pet Relocation were extremely helpful in our move overseas.  Heather answered every question we had (and there were quite a few) in a very timely manner.  She was comfortable with special requests and last minute changes.  I would definitely recommend Continental Pet Relocation and our family will definitely rely on them if we have another move in our future.
 
Sean & Marleigh Blake/Ducky
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Thank you so much Heather & Frank ! I am so grateful to you for bringing Jingles here to me, and I know Jingles feels the same way too 😉 I am so happy that we decided to trust your company and hand Jingles over to you for those couple of days. Thank you for taking care of all the necessary papers, air plane tickets, and vaccines for him. Jingles and I are happier then ever together again.
Thank you ^_^
From Mellyssa and Jingles

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Jingles relocated from High Point NC to San Diego California

 

Christmas/ New Year’s 2012, our family was getting ready to move from Atlanta to London A local pet relocation service I had been working with for weeks had told me they’d booked our 6 year old Australian Cattle Dog, Critter, to travel on our same flight to London on New Year’s Day.  A week and a half before we were set to leave, and days before Christmas, they stopped communicating with me. I then found out not only had they not booked Critter a ticket nor made any kind of arrangements, much of the information they had given me regarding all the paperwork and procedures of getting him ready to fly to the United Kingdom was totally wrong. When I began trying to make the arrangements myself, I discovered that the airline they said they’d booked him on was not operating, and had not been for a while, any flights from Atlanta to London that would transport pets, period.  So it was Christmas, all our belongings had already been packed up by movers, we were set to leave the U.S. indefinitely in a matter of days, and we were scrambling to find a way to transport Critter. Did I mention we’d just had our first baby 5 weeks earlier?  I desperately searched for help, calling every regional pet relocation service I could find on Google. Many of them were closed for the holidays, or would not relocate a pet during the holidays. A lot did not return my calls or e-mails.  When I called Heather, I was surprised that not only did she actually answer her phone, she agreed to help me. Despite my panic, stress, hormones and tears, she very calmly took charge of the situation and told me what to do, and when. Her communication was always very clear and very prompt. Within a day, she had booked Critter a flight on another airline and the ball was rolling.  We had to kennel him for a few nights when we left Atlanta, and Heather picked him up from his kennel and took him to the airport. She gave us updates frequently, checked up on him once he landed, and two days after we arrived, he was safely with us in London!  I would trust Heather with our boy again without a second’s hesitation. We knew that she would make sure we knew exactly what we we had to do on our end, and that Critter would be safe and cared for completely while he was with her. I cannot recommend her highly enough!!

Cynthia Wong/Critter

 

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We cannot thank Charlotte Pet Services/Continental Pet Relocation enough with helping us with our move to Bulgaria.  This was our first time moving abroad and our kids (10 and 8) didn’t want to leave our year old King Charles Spaniel, Chester, behind nor did we.  After seeking referrals and reaching out to less than responsive pet shippers, I was so pleased once I found Charlotte Pet Services. They were very responsive to my initial inquiries providing great information about shipping pets abroad easing any anxiety I had.  Additionally, they provided great recommendations regarding travel days, airlines, and layovers, especially since we were moving between the Christmas and New Year’s holidays.Due to our travel plans and the holidays and weekends, Chester spent a week with the Blas family.  They were great about sending us pictures and updates during his stay with them.  On the travel day, they kept us well informed as Chester checked-in for each flight and how his layovers were going.  It sounds as if he made an impression with the ground crew in Atlanta.  Due to flight times and layover requirements, Chester had to stay the night in the Frankfurt Airport Animal Depot before making his last leg of his trip to the Sofia Airport.The day Chester was to arrive, we expected him to be delivered early afternoon but as the hours passed and no sign of our beloved pup, Heather emailed to check and see how the reunion went.  When I shared that we still did not have Chester, she was quick to reach out to the delivery company and determine his status. They were working through the final custom steps and on their way to deliver him.Chester was so excited to see us and has since settled in very well into life in Bulgaria. He enjoys barking at the big dog next door as well as the cats that pass through our backyard, going hiking with us, and walking the big city parks and greeting other dogs.

Charlotte Pet Services/Continental Pet Relocation did an excellent job of caring for our puppy, making all the travel arrangements,  and ensuring our pup arrived safely and securely.   Shipping a pet overseas is a stressful decision and complicated process and we are very glad to find such a capable and caring service.

Holly Blankenship/Chester

 

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Heather is comfortable caring for my elderly dogs and my birds, including a very large, obnoxious macaw named Ginny. I treat my pets like family, and it is difficult to find a pet sitter who feels the same way about them as I do. I am completely confident that she cares for them with the same love and respect as I do, and would do whatever is necessary for them in my absence. Heather is intelligent, caring, and follows instructions carefully. My pets love her. It is so comforting for me to know that she is with my family when I have to be away.
Dr.L Seibert

 

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We were so nervous shipping our precious Levi around the world but through the extensive communication with Heather, she put our minds at ease. She explained the entire process, form the time he would be picked up to the time he would arrive and everything in between. Heather kept us informed though emails and even sent photos of Levi throughout his travels. He arrive safe in Charlotte and stayed with Heather in her home before continuing on to Tennessee. She included several photos of Levi obviously being well cared for in her home. We are so grateful for the service and the communication throughout that she provided. We would highly recommend Continental Pet Relocation for your pet travel needs.

Scott & Teri  Blankenship/Levi

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Continental Pet Relocation did a phenomenal job with relocating my dog, Darla Mae. I had been using Heather, of Charlotte Pet Services, for over a year to walk Darla every day. When we found out that we were relocating for work from Charlotte to California, I informed Heather right away to see if she wanted to say good-bye to Darla Mae. At this point, she asked what my relocation plan was for Darla. Since things were moving quickly for our family, I truthfully didn’t have a relocation plan for Darla, other than fly her with us. Heather and I set-up a consultation appointment in which she proceeded to explain to me all that is involved in properly relocating a pet, whether domestically or internationally. This session was extremely informative and made it really evident to me that relocating Darla was a better job for Continental Pet Relocation than for my to take on. Not only did Heather clearly define all that was required from me prior to the actual flight (airplane certified crate, health certificate and rabies certificate), she assured me that she would make all the flight arrangements and board my dog the three days prior to our departure. On the day of her flight, they delivered Darla to airport, confirmed that weather and flight conditions we good enough for Darla to actually make her flight. Heather was in constant communication with me regarding Darla’s flight status and arrival times. She also provided us with the exact location of where we needed to retrieve Darla once she arrived in California. The estimated cost for this relocation service was well worth the piece of mind knowing that I could travel stress-free with my family, while Darla Mae was safely and respectfully cared for and relocated to our new home. I am confident that the professionalism, years of experience and devotion to pets, that the team at Continental Pet Relocation convey, made it an easy decision to use and recommend their services.

The Rappaport Family/Darla Mae

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Heather made the process of relocating Zoey to Abu Dhabi so easy. She even worked directly with my vet when some paperwork did not match as needed. She was knowledgeable about all the required documents, my particular USDA office and testing needed for the move. She was in contact with me and keeping me updated throughout the process. Brent, who picked up Zoey in SC, was professional as were the agents in UAE, Snoopy Pets. You can tell that the Continental Pet team truly cared about my pet. I highly recommend them for anyone needing to relocate their pet
Jessica Rosales/Zoey
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Heather was indispensable in planning and executing the relocation of our 2 canine sons from South Carolina to Bertrange, Luxembourg.  Our vet’s office was not very familiar with the requirements, forms, or protocols and Heather walked them through it all with great success.  Rocky and Harley were delivered to our new doorstep in great shape and happy dispositions!  Throughout the process Heather’s first concern was for the comfort and safety of our beloved dogs!  My husband & I believe they were more comfortable in the live pet hold than I was in coach!  They have settled in very nicely with no sign of trauma or anxiousness.  So far, they are loving Luxembourg and beginning to understand French!
Thank you, Heather! 
Sally Schimelpfenig /Harley & Rocky
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I highly recommend Heather and Continental Pet Relocation.  Heather handled the relocation of my 95 pound dog from North Carolina to London.  She arranged all the travel details including the delivery of our dog to our new apartment in London.  The process was seamless and very professional!
Kim Jameson/Porter
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Heather was personable and professional and with us every step of the way! I was moving home to the UK from North Carolina with my two giant breed dogs and from start to finish, Heather was on top of our timeline and readily available to answer any questions that arose. On moving day, the handlers were great and went above and beyond to ensure my two departed on schedule safely and comfortably.
Danielle Bealle-Kemp/Hugo & Lily
 
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Rosy, Seamus, and Holly arrived in Dublin in great condition and they are in top form! They were obviously very well cared for and the journey did not seem to leave any lasting effects at all. They were very well hydrated so had no issues from that point of view either. Thank you so much for taking such great care of them, it means a lot to us to have our babies back and looking happy and healthy! All in all we are absolutely delighted with the service you provided. I hope Kevin sent you the reunion photos, he said he would, very nice guy, you couldn’t have picked a nicer better person for the job..I really cannot thank you enough for all that you have done!!

Clodagh Connick/Seamus & Rosy & Holly
 
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 We thought we had it all figured out and didn’t need a pet shipping company to help us. How wrong we were!! With so many details and complicated requirements to get our sweet dog to Italy, we really couldn’t have done it without the amazing people of Continental Pet Relocation. It’s expensive but you get what you pay for and what we got was our little doggie delivered safe and sound without any complications.
 
Melissa Brooker/Virginia
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